Contact us

What to put in your email

A few details help us answer in 1 reply instead of 3:

• The email address of your Postozo account.
• The workspace name, if you have more than 1.
• The channel and network, for example "Instagram, @yourshop".
• What you expected, and what happened instead.
• The error message in the app or in the failure email, copied as text. Every error in Postozo has a plain reason and a fix, and the exact words help us find the cause.
• A screenshot, if something looks wrong on screen.

Never send your password or API key. We will never ask for them.

Fix common problems yourself

A post failed. Open the post. The reason and the fix are shown on it and in the failure email. Most failures are a picture with the wrong shape, a missing setting like a YouTube title, or a channel that lost access. Fix it and press Retry. See reliability.

A channel says it needs to reconnect. The network ended the sign-in, often after a password change or when the person who connected it lost access. Reconnect the channel from the channel list. Its waiting posts continue on their own.

A post says "Could not confirm". The network did not answer, so Postozo could not check if the post went live. Look at the network first. If the post is there, press "It is live, link it". If not, press Retry. This is how we make sure nothing is posted twice.

Instagram or Facebook will not connect. Instagram needs a Business or Creator account, and Facebook posts go to Pages, not personal profiles. Each channel page lists what you need.

Billing, plans and refunds

Change or cancel your plan from Billing in the app at any time. Your plan stays active until the end of the period you paid for. Yearly plans are refunded in full if you ask within 14 days of paying. See the refund policy and plans and prices.

Security reports

Found a security problem in Postozo? Write to support@postozo.com with the subject "Security". Tell us what you found and how to see it, and give us time to fix it before you share it. Please do not test on other people's accounts or data.

Partnerships and press

Agencies, app makers and writers can reach us at the same address. For a partnership, tell us who your customers are and what you would like to build together. For press, tell us your deadline, and we will answer in time or say that we cannot.

Before you write

Many answers are already on the site: what the product does, how-to guides, and what changed recently.

Legal documents

All legal documents are on the legal page: terms of service, privacy policy, cookie policy, acceptable use, data processing addendum, subprocessors and data deletion. Read more about us.