Terms of Service

Last updated: 15 October 2026

Postozo is a service of TOTOSLOCAL ONE PRIVATE LIMITED, a company registered in India, with its office at Sky Privlion, 501, Nipania, Indore, Madhya Pradesh 452010, India ("Postozo", "we", "us"). You can reach us at support@postozo.com.

These terms are a contract between you and us. They apply when you visit postozo.com, create an account at app.postozo.com, or use our API, MCP server, browser extension or command line tool (together, the "Service"). Our Privacy Policy, Acceptable Use Policy, Refund Policy, Cookie Policy and, where it applies, the Data Processing Addendum are part of these terms.

Accepting these terms

You accept these terms when you click "Create account" or "Create account and join", when you accept an invite to a workspace, or when you use the Service. You do not need to tick a box: the sign up form tells you this before you click. We keep a record of the version you accepted, the date and time, and the IP address and browser used, as proof of the agreement.

If you use the Service for a company, agency or client, you confirm you are allowed to accept these terms for them, and "you" includes them. If you do not agree, do not create an account or use the Service.

Who can use the Service

• You must be at least 18 years old, and able to form a binding contract where you live.
• The Service is for business and professional use: running social media for your own business, your employer, your clients, or your work as a creator. You confirm you use it for that purpose.
• You may not use the Service if the laws of India, the United States or another country that applies to you forbid it, including trade sanctions, or if we closed an earlier account of yours for breaking these terms.

The Service

Postozo lets you connect social media and publishing accounts ("channels"), plan posts in a calendar, work on them with your team and clients, publish them at the time you choose, and see results. Some features use artificial intelligence (AI). We may add, change or remove features. If we remove a paid feature you rely on, we will tell you first.

Features marked as beta, preview or early access may change, have limits or stop at any time, and are given "as is".

Your account

• Give us true details and keep them up to date.
• Keep your password and API keys secret. You are responsible for what happens in your account, including actions by team members, clients you invite, and apps you connect.
• Tell us at support@postozo.com straight away if you think someone else has access to your account.
• We are not responsible for losses caused by someone using your password, API key or signed in browser, unless the cause was our own failure to protect them.

Workspaces, teams and clients

A workspace belongs to the person who created it (the owner). The owner and admins decide who joins and what role they have.

If you manage social media for clients, you confirm that each client has allowed you to connect and manage their accounts and to publish for them, in writing where their law or your contract requires it. Agreements between you and your clients are between you and them: we are not a party to them. You are responsible for what you share with clients, for the approvals and instructions they give you, and for the content you publish for them.

Connected channels and other platforms

When you connect a channel, you allow us to act on that account for you: publish, read basic profile details and read the statistics the platform offers. You can disconnect a channel at any time.

Each platform (for example Facebook, Instagram, LinkedIn, X, YouTube, TikTok or Google) has its own terms and rules, and you must follow them. Platforms can change, limit or end their services and the access they give us at any time, and sign-ins can expire. A post can then fail or be late until you connect the channel again. We are not responsible for posts that fail, are late, are changed or are removed because of a platform, or for anything a platform does to your account, such as limiting its reach or suspending it.

Your content

You own the posts, images, videos and other material you add ("your content"). You give us a limited permission to store, copy, change the format of and send your content, only to run the Service for you (for example, to resize an image or to publish a post to the channels you picked). This permission ends when your content is deleted from the Service and from our backups.

You confirm you have the rights to your content, including permission from people who appear in it, and that publishing it will not break the law, a platform's rules or anyone's rights. We do not check content before it is published and we are not responsible for it. We may remove or block content that breaks these terms or the law, or when a court, authority or valid complaint requires it. We do not claim ownership of your content and we do not use it to train AI models.

AI features

AI features suggest text, translations, hashtags, image descriptions, images and plans. AI answers can be wrong, out of date, made up, or similar to text others receive, and they are not legal, medical, financial or other professional advice. Check facts, rights and platform rules before you use any suggestion. You are responsible for what you publish. We do not promise that AI output is original, accurate or free of other people's rights. When you use an AI feature, the text or image you send and your brand voice settings are sent to our AI provider to create the answer (see the Privacy policy). Our AI providers may limit or change these features.

Acceptable use

You must follow our Acceptable use policy. In short: no spam, no illegal or harmful content, no fake engagement, and no attempts to break or overload the Service.

Plans, prices and payment

• Paid plans and their limits are shown on our Pricing page. Prices are in US dollars unless we show another currency at checkout.
• Plans renew automatically every month or year until you cancel. We charge the card or payment method you give us through our payment provider.
• Taxes such as GST may be added where the law requires.
• Upgrades (a bigger plan, or monthly to yearly) start right away. We charge the difference for the days left in your current period on the same day. From monthly to yearly, a new yearly period starts that day and the unused days of your monthly plan are taken off the price.
• Downgrades (a smaller plan, or yearly to monthly) start at the end of the period you already paid for. Until then nothing changes, and you can keep your current plan in Billing.
• When a smaller plan starts and you use more than it allows, the extra is paused, not deleted: channels over the limit (you can pick which channels to keep, otherwise the oldest stay on), access for team members on a plan without a team, the newest webhooks over the limit, RSS feeds and a custom domain the plan does not include. Pending team invites are cancelled. Scheduled posts on paused channels wait. The new monthly AI limit applies from that day, and what you used earlier that month counts. We email the owner 7 days and 1 day before a change that will pause something. When you upgrade again, everything paused by the plan comes back on its own. Things you turned off yourself stay off.
• If a payment fails, you have 7 days to pay. Everything keeps working during those 7 days and we email you on day 1, 4 and 7. After 7 days, publishing pauses until the payment goes through. Nothing is deleted.
• We may change prices. We will tell you at least 30 days before a new price applies to your plan. The new price starts at your next renewal.
• If you dispute a charge with your bank or card company without writing to us first, we may pause the account until the dispute is settled. Charges we made by mistake are always refunded in full.

Free trials and free access

We may offer a free trial or free access. If you pick a plan during the trial, you keep the rest of the trial and the first charge is on the day the trial ends. When a trial ends and no plan is chosen, scheduled posts are paused until you pick a plan. Nothing is deleted. We may end free access with notice.

Cancelling and refunds

You can cancel at any time from Billing in the app. Your plan stays active until the end of the period you paid for, and you can resume it before then. After that, publishing pauses: your channels stay connected and your posts and data are kept, as described in the Privacy policy. Pick a plan again to start where you left off.

When publishing starts again after any pause (a trial that ended, a plan that ended, a payment that failed, or a channel over the plan limit), posts whose time passed while publishing was paused are not sent late. They move to Drafts so you can pick a new time, and we tell you how many moved. Posts with a future time go out as planned.

Refunds follow our Refund policy.

API, MCP, extension and command line tool

You may use our API, MCP server, browser extension and command line tool with your own API key or sign-in, within the limits we set. Do not share keys publicly, go around rate limits, or use them to build a service that copies Postozo. We may change, limit or revoke access to protect the Service.

Service availability

We work to keep the Service running and your posts on time, but we do not promise it will always be available, on time or free of errors. Maintenance, platform outages and events outside our control can delay or stop posts. We do not offer a service level agreement unless we sign one with you.

Your data, backups and copies

We back up the Service, but our backups are there to restore the Service, not to keep copies for you. Keep your own copies of anything you cannot afford to lose. While your account is open, you can ask us for a copy of your data at support@postozo.com. After an account is closed, we delete its data as the Privacy policy describes, and we cannot bring it back after that.

Suspension and ending your account

You can stop using the Service and ask us to delete your account at any time by writing to support@postozo.com.

We may suspend or close an account that breaks these terms, puts others at risk, or does not pay. Where we reasonably can, we will warn you first and give you time to fix the problem. We may suspend at once, without warning, when it is needed to protect the Service, other users or the public, to stop fraud or abuse, or because the law or an authority requires it.

We may also stop offering the Service, or end it for you, with at least 30 days' notice. If we do that while you have not broken these terms, we refund the part of any fee you paid in advance for time you can no longer use.

Complaints about content and copyright

If you believe content on the Service (for example a link in bio page) breaks the law or your rights, write to support@postozo.com with the subject "Content complaint". Include the link, what you own or which law applies, and how to reach you. We may remove or block the content and tell the account owner, who can reply. We close the accounts of people who break other people's rights again and again.

Our rights

The Service, its software, design and brand belong to TOTOSLOCAL ONE PRIVATE LIMITED. These terms do not give you any right to them other than to use the Service. You may not copy, sell, rent or reverse engineer the Service, remove our notices, or use our name or logo without our written permission, except where the law allows it. If you send us ideas or feedback, we may use them without paying you.

Other companies' services

The Service works with services of other companies: the platforms you publish to, our payment provider, our AI providers, and file pickers such as Canva, Dropbox or Google Drive. Their own terms apply when you use them. We do not control them and are not responsible for them, for whether they are available, or for what they do with data you send them.

Confidentiality and data protection

We keep your content and account data private and only use it to run the Service, as described in the Privacy policy. If you handle personal data of others (for example your clients' customers) through the Service, our Data processing addendum applies.

Disclaimer

The Service is provided "as is" and "as available". To the extent the law allows, we give no promises or warranties of any kind, written or implied by law, including any promise that the Service is fit for a particular purpose, of satisfactory quality, free of errors or not breaking anyone's rights. We do not promise that the Service will meet your needs, bring any business result such as reach, followers or sales, or keep working with every platform at all times.

Limits on our liability

To the extent the law allows:

• We are not liable for indirect, special or consequential losses, or for loss of profit, revenue, business, followers, reputation, goodwill or data, even if we were told they might happen.
• We are not liable for losses caused by a platform or another company's service, by content you or your team publish, by AI output you use, by posts that are late or not published, by events outside our reasonable control, or by someone using your account details.
• Our total liability for all claims connected to the Service or these terms is limited to the amount you paid us in the 12 months before the event that caused the claim, or 50 US dollars if you paid us nothing.

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else the law does not allow us to limit. These limits are part of the price: we could not offer the Service at these prices without them.

Your responsibility to us

You will defend us and pay for (indemnify) TOTOSLOCAL ONE PRIVATE LIMITED, its directors, employees and agents against any claim, fine, loss or cost, including reasonable lawyers' fees, that comes from: your content or anything published from your workspace; your use of the Service; your breach of these terms, the law or a platform's rules; a dispute with your client, team member or audience; or a claim that your content breaks someone's rights. We will tell you about the claim, let you lead the defence, and help at your cost. You may not settle a claim in a way that makes us admit fault or pay anything without our written agreement.

Events outside our control

We are not responsible for a delay or failure caused by events outside our reasonable control, such as natural disasters, war, terrorism, riots, epidemics, government orders, strikes, power or internet failures, attacks on our systems, or outages and changes at platforms, hosting or other providers.

Changes to these terms

We may update these terms. If a change is important, we will tell you by email or in the app at least 15 days before it applies. If you keep using the Service after that, the new terms apply. If you do not agree, stop using the Service and cancel before the change applies; if you paid for a yearly plan in advance, write to us and we will refund the months you have not used.

Law, disputes and arbitration

These terms, and any dispute about them or the Service, are governed by the laws of India.

• Talk first. Before starting a case, write to support@postozo.com with the subject "Dispute" and the details. Both sides will try in good faith to solve it within 30 days.
• Arbitration. If it is not solved, it will be settled by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator agreed by both sides, or appointed under that Act if they cannot agree. The seat and venue are Indore, Madhya Pradesh, India, the language is English, hearings may be held online, and the award is final and binding.
• Courts. Subject to arbitration, the courts at Indore, Madhya Pradesh have exclusive jurisdiction, including for urgent or interim relief. Either side may also ask any court that has jurisdiction to stop a breach of its intellectual property or confidentiality.
• Your own claims only. To the extent the law allows, claims are brought only on your own behalf, not as part of a class, group or representative action.

If you are a consumer and the law where you live gives you rights that cannot be given up, including the right to bring a claim in your local courts, nothing in this section removes them.

Grievances

If you have a complaint about the Service or about content on it, write to our Grievance Officer at support@postozo.com with the subject "Grievance", or by post to Grievance Officer, TOTOSLOCAL ONE PRIVATE LIMITED, Sky Privlion, 501, Nipania, Indore, Madhya Pradesh 452010, India. We will reply to acknowledge it within 24 hours and aim to resolve it within 15 days.

General terms

• Whole agreement. These terms and the documents they link to are the whole agreement between you and us about the Service. If you signed a separate written agreement with us, it wins where it is different.
• Which document wins. If documents conflict: a signed agreement first, then the Data processing addendum for personal data, then these terms, then our other policies.
• Transfer. You may not transfer this agreement without our written agreement. We may transfer it to a company that takes over our business or the Service, and will tell you.
• Separate parts. If a court finds part of these terms invalid, the rest stays in force, and the invalid part is read as closely to what was meant as the law allows.
• No waiver. If we do not enforce a right straight away, we can still enforce it later.
• Independent parties. These terms do not create a partnership, agency or employment between you and us, and no one else has rights under them.
• Notices. We send notices to the account owner's email or show them in the app. You send notices to support@postozo.com or by post to Sky Privlion, 501, Nipania, Indore, Madhya Pradesh 452010, India. Email counts as writing.
• Language. These terms are written in English. If we give you a translation, the English version decides.
• What continues after the end. Money owed, our rights, the content permission needed to delete data and backups, the disclaimer, the limits on liability, your responsibility to us, and the sections on law and disputes continue after the agreement ends.
• Trade rules. You will follow the export and sanctions laws that apply to you, and will not use the Service where they forbid it.