Refund and Cancellation Policy

Last updated: 29 September 2026

This policy explains how to cancel a paid Postozo plan and when you can get a refund. It is part of our Terms of service.

Cancelling

You can cancel at any time in the app under Billing, or by writing to support@postozo.com. Your plan stays active until the end of the month or year you paid for. After that, you are not charged again and scheduled posts are paused.

Monthly plans

Monthly payments are not refunded for the rest of a month you already started, except as described below.

Yearly plans

If you ask within 14 days of paying for a yearly plan (the first payment or a renewal), we refund that payment in full. After 14 days, the plan runs to the end of the year and is not refunded.

Charges made by mistake

If you were charged twice, charged after cancelling, or charged the wrong amount, we refund the extra amount in full. Write to support@postozo.com with the email of your account and the date of the charge.

How refunds are paid

We refund to the card or payment method you used. It usually reaches you in 5 to 10 working days, depending on your bank.

How to ask

Write to support@postozo.com from the email of your account, with the subject "Refund". We reply within 2 working days.